The best way to sell digital goods online.

Selling digital products online has never been easier than with SellApp. This changelog highlights enhancements that help you sell faster, easier, better.

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Product Bundles

Bundle products up and sell them for a custom price

Today we're introducing a slew of powerful features, starting with Product Bundles: Create collections of your products and offer them together at a special price.

This helps you maximize your revenue per transaction and is the perfect solution for package deals, starter kits, or premium offerings.

Additionally, this update ships various enhancements and new features across the platform, including our crypto integration:

  • You can now configure a minimum payout for ETH, BNB, TRX and their related coins.
  • Checkout addresses are now stored in the order details, orders are searchable by checkout address
  • Due to excessive fees, we've opted to remove USDT TRC20 and USDC TRC20

Platform Updates

  1. Bundles: Enhance your revenue per transaction by bundling products up and selling them at a special price
  2. New Checkout Engine: A new and improved checkout engine that is considerably more robust and scalable.
  3. Crypto Overhaul: Minimum payout, removal of USDT/USDC TRC20, checkout addresses stored & searchable across orders
  4. Affiliates: Affiliate sign up flow & affiliate pages in customer portal overhauled, payout details viewable in table & slide-over, exporting payouts logic streamlined.
  5. Coupons: Ability to copy coupon ID in the coupon slide-over, ability to search orders by coupon code
  6. Bugfixes: Fixed all reported bugs: PayPal subscription renewal event not working, bulk discount adding/removing edge-case, customer portal redirect not working,

In our next update, we will be unveiling our upgraded store builder. Happy selling!

PayPal Subscriptions

You can now create subscriptions with PayPal!

A long-awaited feature has just gone live: PayPal subscriptions. Previously, you could only create subscription-based products with Stripe as the supported payment method.

This meant that you could not charge customers on a recurring basis unless you had a Stripe account. This was particularly inconvenient for those of you based in countries where Stripe didn't operate.

Starting today, that's no longer the case! You can now conveniently create subscription-based products with PayPal as the payment method (in addition to Stripe)

Additionally, this update ships the fundamentals to expand subscriptions even beyond just Stripe and PayPal. Expect more (crypto) payment methods to support subscription-based products very soon.

Platform Updates

  1. PayPal subscriptions: Create a subscription-based product charged through PayPal with the click of a few buttons
  2. Subscription fundamentals: Building blocks to expand subscription products beyond Stripe/PayPal
  3. Bugfixes: Addressed a few small bugs that were reported

More coming soon, happy selling!

Address collection, receipts, and more

Back to shipping new features, starting with address collection!

Following the launch of SellApp 2.0, we received a swathe of feedback. The past few weeks we prioritized addressing all of the reported paper-cuts and bug reports.

Today's update wraps up the final few bugs. Additionally, this cleared the path for us to ship a small handful of useful features. To start with, you can now collect billing details from customers when they check out.

These details are then used (in conjunction with any business details you've configured) to automatically generate order receipts. Finally, order receipts are attached to all sales emails for your added convenience.

Platform Updates

  1. Address Collection: Automatically collect billing details from customers when they check out
  2. Receipts: Every sales email will now include a PDF receipt, as well as the ability to generate receipts within the dashboard
  3. Underpaid Webhook: New webhook notification "Order Partially Paid" that gets triggered when crypto orders are underpaid.
  4. Bugfixes: Variant description fixed, notifications fixed, and more.
  5. Paper Cuts: Added "out of stock" message to embed modal, "Remember me" checkbox working again, and more.

More coming soon, happy selling!

SellApp: 2.0

Elevating SellApp to new heights

In today's update, we are delighted to release the next iteration of SellApp! This 2.0 upgrade unlocks dozens of new use-cases that are neatly wrapped in a refreshed design.

This upgrade is the culmination of dozens of new features that we've been working on behind the scenes for the past 6 months. Each of our most recent updates secretly included a building block that brought us one step closer to SellApp 2.0, whilst ensuring your sales operations were not interrupted.

Below you will find a high-level overview of what this upgrade has in store for you. Do note that this update is jam-packed with dozens of changes and improvements that are sprinkled throughout the platform, and these are best experienced first-hand.

Platform Updates

  1. Store Analytics: The store dashboard now has a global overview of your store's key metrics, live visitors, and traffic breakdown with 14 datapoints
  2. Charges API: A new, fluid, alternative to creating orders that hooks into all of the key functionality of SellApp, without any of the potential constraints
  3. WooCommerce plugin: Official SellApp WooCommerce plugin that leverages the new charges API
  4. License Keys + API: A new product deliverable in the shape of "License keys" is now implemented. Additionally, the license key & instance API endpoints help you seamlessly integrate this functionality into your platform or software
  5. Payment Methods: Improved implementation of Cash App and PayPal. For crypto, we now support payments from exchanges, no longer require addresses, and store transaction details
  6. Enhanced design: New, modern, dashboard design utilizing all of the latest and greatest approaches to help streamline your sales experience
  7. Customers: Revamped the customer journey from product view -> purchase -> post-purchase. Includes a revamped customer portal with the new abilities to create tickets and view licenses.
  8. Developer Experience: Refreshed developer docs, open-sourced WooCommerce package, testing (dynamic) webhooks now includes webhook signature (if set).
  9. Infrastructure: Upgraded underlying platform infrastructure with 10x better/more resources
  10. Misc: Improved Discord notifications, made Discord kicking configurable, quick-editing serials, 10x file upload limit, checkout info in exported sales data, etc.

Happy selling!

Advanced Subscription

A brand new subscription with 0 transaction fees

In today's update, we're announcing a brand new SellApp store subscription

This advanced subscription comes with 0% fees and is ideal for high-volume sellers whose fee bills far exceeded the new plan's pricing.

Additionally, for the free tier, we're taking the first step towards automated store fees, starting with Stripe.

Sales made via Stripe are now automatically deducted per sale, rather than being accumulated towards your fee bill.

Platform Updates

  1. Advanced Subscription: Pay a fixed monthly subscription with 0% fees per sale
  2. Automatic Stripe Fee: Stripe fees are now automatically deducted for each sale
  3. Dashboard: The dashboard has been optimized, resulting in a 4x speed improvement

Happy Selling!

Christmas: Improvements

Our final update of the year brings you convenient improvements

Today, we're releasing a number of improvements across the entire platform, including the store builder, embed modal, and more.

To start, we've shipped additional improvements to the store builder. You can now configure the cards per row for the products block, and we've added 2 new product card variants: "Minimal", and "Infinite Scroll".

We've also slightly updated the logic of the drag and drop functionality, making it easier to move blocks around.

The embed modal has had minor improvements based on your feedback, such as showing a notification when the customer does not fill in required checkout information.

Finally, the platform's underlying infrastructure and data logic has been improved, paving the way for a number of upcoming features.

Before we wrap up 2024, we want to express our sincere gratitude for your ongoing support throughout the year. It's been an incredible journey, and we're thrilled to continue innovating and delivering excellence as we move into 2025. Here's to another year of helping you succeed!

Overall Updates

  1. Builder: DnD improvements, products block settings, and 2 new product card variants
  2. Embed Modal: Enhanced embed modal, checkout information validation, and more
  3. Infrastructure: Improved underlying infrastructure and data logic

Happy Holidays!

Christmas: Builder

Considerable improvements to the store builder. Live now.

We're excited to bring you an upgraded store builder experience, packed with lots of goodies!

Since launching the builder a little over a year ago, we've closely listened to your feedback on how it could be improved.

Today's update incorporates this valuable feedback; we've made it considerably easier to interact with the store builder as a whole.

The way you interact with blocks within the builder has also been made more intuitive, with you no longer needing to switch context between a static sidebar and the block itself.

Finally, we've also taken the opportunity to address a particularly versatile block, namely the text block. The block's underlying logic has completely been refactored, with numerous benefits as a result.

Builder Updates

  1. Enhanced UI: Full-screen builder experience, making it easier to use (especially on smaller screens)
  2. Text block: Text block completely refactored; no longer crashing, keyboard commands now work (such as CTRL+I), and more
  3. Stability: Addressed all bugs and issues related to the builder, enhancing stability as a result

Happy Selling!

Christmas: Payments

Making it easier to take payments, one processor at a time

Today, we'd like to share a number of updates to our payment processors, starting with a brand new one!

We've added Authorize.net as a payment method to SellApp. Authorize.net is a reputable card payment processor with low fees and a straightforward setup process.

Additionally, we've enhanced the crypto checkout process. For Bitcoin, you'll now notice two additional functionalities: card to crypto, and the ability to swap crypto (customer pays in X crypto, you receive BTC).

The latter is also available for LTC payments, and both functionalities will soon be rolled out to all other crypto methods.

Finally, the PayPal checkout process has been upgraded. Your customers will now be able to check out with their PayPal accounts, as well as directly by card and localized payment methods.

Platform Updates

  1. Authorize.net: New card payment processor with low fees and straightforward setup process
  2. Crypto: Card to crypto for BTC, crypto swapping for BTC and LTC
  3. PayPal: Upgraded PayPal checkout process, pay with PayPal account or immediately by card

We'll be releasing a builder-specific update shortly, so do keep an eye out for that.

Happy Selling!

Embed Modal Rework and BFCM

Meet the new and improved embed modal, pay zero fees during BFCM

We are happy to announce our brand new SellApp embed modal!

Recently, we upgraded our checkout flow but notably did not do so for the embed modal. This is now the case, with the embed modal having been completely rebuilt.

The new and improved embed modal is blazing fast and comes with all the functionality you'd expect, neatly wrapped into a delightful UI.

Usage is now considerably better for customers with fewer steps and clearer error messages, resulting in a higher conversion rate.

Additionally, we're excited to announce our Black Friday / Cyber Monday offer: all sales made on the SellApp platform are charged 0% fees during November 29 and December 2

Platform Updates

  1. Embed Modal: Rebuilt from the ground up, fewer steps, delightful UI, better conversion
  2. BFCM Offer: Any sales made on the SellApp platform will be charged 0% fees during BFCM (Nov 29 - Dec 2)
  3. Misc.: A small of fixes and improvements to the platform and store builder

Happy Selling!

Payment Discounts and Fees

It is now possible to add a fixed fee or discount to a payment method.

A frequently requested feature has been added today in the form of fixed payment fees/discounts. Ever since our launch, many of you have been wanting a way to add a fixed fee/discount to a payment method.

Starting today, you can do precisely that. You can modify your existing payment methods and add a fixed fee with the click of a button. You can also mix and match fixed fees with percentage-based fees.

Platform Updates

  1. Payment Fees and Discounts: Add a fixed fee/discount to a payment method, and optionally combine it with a percentage-based amount
  2. Crypto Upgrades: Our crypto infra has been upgraded to be more robust and faster
  3. Misc.: A handful of minor fixes and improvements

Happy Selling!

Simplified Cash App

Linking your Cash App account has now become ten times easier.

Today, we are announcing an overhaul to the Cash App system. Where it previously took multiple complex steps to set up Cash App, it's now a matter of just adding your cashtag.

In addition to this improved system, we have also added a "Select" option for the "Checkout Info". This option lets you create a number of predefined options, which your customers can then pick from in a dropdown while checking out.

Platform Updates

  1. Cash App Upgrades: Now it's as easy as linking your cashtag to start accepting Cash App payments
  2. Select Checkout Info: Let your customers choose from a number of predefined options in a dropdown when checking out
  3. Misc.: A handful of miscellaneous updates to help with the QoL of store owners

Happy Selling!

Templates and More

Adding a new page is now as easy as clicking on a template.

In today's surprise update, we've shipped a handful of updates to the store builder that makes it even easier to use!

To start with, we have added a new set of site templates to choose from. These site templates can now also be previewed before selecting, so you can see exactly what it looks like when published.

We have also introduced page templates, with a preset of 8 page templates per store design. This helps you create the necessary pages, such as a support page, with the click of a button.

Finally, the store builder now has its own media library. Upload a media asset once, and use it throughout the builder without needing to reupload.

Builder Updates

  1. Site Templates: New set of site templates added
  2. Page Templates: Select from a set of premade page templates when creating a page
  3. Media Library: Upload an image once, and reuse it throughout the builder

Happy Selling!

Store Builder Supercharged

Building a completely unique storefront is now much easier

Today, we'd like to announce that the SellApp storefront builder has been upgraded with dozens of new, exciting, features 🎉

The store builder has had its UI/UX redesigned from the ground up. As a result, you should have a considerably better experience building a store

A slew of new features have also been added to the builder; ranging from password-protected pages to a larger selection of icons. Without further ado, let's dive in:

Builder Updates

  1. UI/UX Overhaul: The builder has been redesigned from the ground up
  2. Lock site/page: Password protect your entire site and/or specific pages
  3. Redirect Rules: Create rules that redirect users from a specific slug to another
    • Example: Create a redirect rule from /discord to an external link, in this case a Discord server URL
  4. Preview Site: Preview your WIP design exactly how it will look like once published
  5. New Blocks: From an announcement banner, to social icons, and even a X/tweet block
  6. More Icons: The icon library has been expanded, with a new icon selector to boot
  7. Misc: A variety of other minor changes and improvements have been made
    • Examples: Easily switch stores, add links to image blocks, upload a favicon instead of pasting an external link, and more

Happy Selling!

Affiliate Program

Create an affiliate program for your store, the easy way!

We are delighted to introduce an oft-requested feature to the SellApp platform today: The store affiliate program.

With the affiliate program, you can turn your network of friends and customers into affiliates that promote your products. In exchange, the affiliates earn a commission per successful referral.

This powerful marketing tool brings lucrative earning opportunities for both you as a store owner, as well as the affiliates who refer customers to your products.

We have taken our time on this feature to ensure it contains all the prerequisites for you to run a successful affiliate program. From an affiliate-friendly dashboard, to the ability to seamlessly export payouts, and much more.

Platform Updates

  1. Affiliate Platform: Stores can create an affiliate program for the products hosted on their storefront.
  2. Customer Portal: The customer portal now contains a new sidebar as well as a comprehensive affiliate dashboard
  3. Help Docs: We've added comprehensive affiliate documentation to the help docs containing all the prerequisite information you need to get started

We've got another, separate, update scheduled in the next few days for the store builder, so keep an eye out for that as well 🙂

Happy Selling!

Checkout Rework

We are excited to announce a new battle-tested checkout flow to the SellApp platform!

With the recent addition of our cryptocurrency payment methods, we noticed that certain steps of the checkout flow had become a little too bloated. This led to the decision to rebuild the checkout from the ground up.

The result is a new, improved, and better converting checkout. It addresses all of the feedback received by store owners, whilst also presenting a familiar overview to the customers.

We've additionally taken the time to release a handful of improvements to the store builder. Combined, these changes make it easier to build a completely personalized store.

Platform Updates

  1. Revamped Checkout: New Checkout flow that makes it much easier and faster to complete a purchase
  2. Invoicing: You can now generate invoices for past/present store fee bills
  3. Improvements: Various UI/UX improvements and validation logic throughout the platform

Builder Updates

  1. Fonts: Font selection dropdown now shows you a preview of each font, making it far easier to pick a relevant font
  2. Products Block: You can now toggle dark/light mode for the embed, and configure the background colour of the group modal
  3. Robots: It's now possible to configure a custom robots.txt, found in "Site Settings" -> "Advanced"
  4. Speed: Numerous improvements to help your site load considerably faster

Happy Selling!

Stories and Crypto

Today, we are happy to announce the addition of Stories as well as a brand new cryptocurrency processor!

Stories are a powerful new feature which help turn your website into an interactive experience. Upload a few images/videos, link some products, and add the new "Stories" block in the builder to get started. Then sit back and watch your conversion rate skyrocket 🚀

Our new cryptocurrency processor is completely non-custodial and replaces our previous integrations. With this, Coinbase Commerce as well as the other crypto options have been removed, so you will want to set things up again.

Platform Updates

  1. Cryptocurrency Processor: Link your own cryptocurrency addresses/xpubs and receive payments directly into your wallets
  2. Stories: Instagram-like Stories, now available on your SellApp store
  3. Improvements: Various aspects of the dashboard have been improved to deliver an even easier and faster experience

Builder Updates

  1. Infrastructure: We've modified our infrastructure to address some issues with stale data being displayed. Storefront changes will now be reflected near-instantly.
  2. Stories Block: This new block is part of our Stories integration and lets you embed Instagram-like Stories anywhere on your site.
  3. Feedback Block: The feedback block has been improved for a number of variants, resulting in a better look
  4. Misc: Renaming of variants, navbar improvements, and more.

Happy Selling!

Introducing: Customer Portal!

We're excited to announce a slew of new features to the SellApp platform and storefront builder. These updates further personalize your sales experience and make your storefront that much more customizable.

This update also boasts a newly-created customer portal to make things considerably more convenient for your customers. The customer portal is prerequisite to a few important upcoming features, so keep an eye out on what's to come. Let's dive in.

Platform Updates

  1. Customer Portal: Customers can now conveniently view their orders on your storefront, for example: bob.sell.app/customer-portal. In addition to this, we've shipped a global overview of all orders across all stores on sell.app/my-orders
  2. Sender Email: You can now link your own email to your SellApp store. Once linked, all transactional emails your customers receive will be sent from your custom sender email.
  3. Product Improvements: It's now possible to upload multiple files if you select "Downloadable File" in the "Digital Items" area, plus you can now enter a custom product slug URL.

Builder Updates

  1. Infrastructure: We've upgraded the infrastructure of our store builder and renderer, resulting in considerably faster load speeds for both you and your customers.
  2. Raw HTML Block: This new block lets you embed forms and other external content which couldn't be supported with our iFrame/embed block.
  3. Block rounding: You can now set and modify rounding of a specific block, which can be found in the sidebar under "Border radius"
  4. Misc: Sorting of page tabs to your liking, bug fixes, alignment improvements, and more

Happy Selling!

Quality of Life: Storefront Builder

In our latest update, we're releasing one of the most-requested features to the storefront builder alongside many other builder-specific improvements.

Starting today, you can seamlessly select multiple blocks and move them around as a combined block. Simply click and drag over a set of blocks, or hold down the SHIFT key while clicking the relevant blocks.

Not only does this make it considerably easier to interact with the storefront builder, but it also opens up more possibilities alongside the other improvements that have just been shipped.

Updates

  1. Multi-select: Click & drag, or SHIFT + click, to select multiple blocks at the same time.
  2. Improved editor: The storefront builder experience has been upgraded. What you see now in the builder, is exactly what will be shown in your published storefront.
  3. Customizable buttons: Button blocks have been improved considerably, now you can adjust both their height and size without any limitations.
  4. Icons: There were some issues with icon variants, which prevented them from being displayed in the published version. This has been fixed now.
  5. Premade Sections V2: To reiterate last Friday's update, we've populated the storefront builder with a new batch of premade sections.

Combined, this update will elevate your experience with the storefront builder considerably, making it that much easier to build a completely customizable storefront without touching a single line of code.

Happy Selling!

Quality of Life

Happy belated New Year!

After a short break during which the team enjoyed some much-needed rest and recuperation, we're picking up right where we left off.

Expect many updates in 2024, each more impactful than the other with the ultimate goal of making selling digital products even more of a breeze than it is now.

In the first update of this year, we're releasing numerous quality of life improvements that address (almost) all of your papercuts while using the SellApp platform.

Collectively, these changes will make it far more pleasurable to interact with the platform. Let's dive into it, shall we?

Updates

  1. Builder: A new batch of premade sections have been added, these more intricate and beautiful than the last. What's more, you can now toggle the group modal's background to dark mode if it fits your design, and products are now shown both within groups as well as outside of them (as was the case previously).
  2. Embed modal: The embed modal has been powered up and now accepts new data-sell-* variables that will help make your (customers') lives easier. Pre-fill a coupon code, quantity, or customer email. For more information, check out the embed variables doc by clicking here.
  3. Platform: Speaking of pre-filled data, the checkout supports that now! Click here to learn more about pre-filling data. In other news; Trustpilot has been added back, post-purchase redirect logic has been improved, all reported bugs have been fixed, and many more things that are too long to list here.
  4. API Docs: The API docs have had something of an overhaul, with complete documentation for V2 invoice, product, and variant endpoints having been added while V1 invoice and product documentation being deprecated. Additionally, all code examples have been updated to help prevent any potential stumbling blocks.
  5. Help Docs: You might have already noticed; we've invested more time into the help docs by adding new documentation for integrations and other functionality not previously documented.

Oh, and before signing off, expect one of the most-requested builder features to be launched in the next few days.

Happy Selling!

Christmas Special: Builder Expansion

'T was the night day before Christmas, when an update was quietly rolled out to the SellApp storefront builder...

In this weekend's special update, and the final update of the year, we've released a number of highly-requested improvements to the storefront builder. Consider this an early Christmas present from the SellApp team for you!

Most importantly, we've added dozens of premade sections which will further help you build a highly customized storefront by saving you time from having to build these commonly found and used sections from scratch.

Updates

  1. Premade Sections: Build a storefront on easy mode; select a few premade sections, change the wording, and you're good to go
  2. Custom Code: Add custom elements in your site's <head> tag, especially useful when wanting to add live chat, analytics, or (just in time for the holidays) a snow effect
  3. Embed Modal: Rather than redirecting your customer to a product page, why not have the product directly embedded on the same page? This is now one toggle away
  4. Granularity: We've heard you loud and clear, certain block elements — like colours — can now be configured directly within the block (rather than having to select/configure these on a site-wide level)

We look forward to serving your needs and exceeding your expectations in 2024 and beyond.

Happy Holidays!

Storefront builder & platform upgrade

In today's update, we are releasing one of the most impactful additions to the platform in the form of the SellApp storefront builder. With the storefront builder, you can now create a highly customizable storefront without touching a single line of code.

The builder is jam-packed with features that make it a breeze to drag & drop to your heart's content, yet not be overwhelming or deviate from the SellApp experience you have come to know and love. Customers visiting your stores will experience significant load speed improvements, no matter the country they hail from.

Finally, we've taken the opportunity to thoroughly improve the SellApp dashboard and its functionality, making it more intuitive and less prone to accidental mistakes.

1 year and over 100.000 lines of code later, it's not an understatement to say that this upgrade is the most comprehensive yet. Given that this spans all aspects of the SellApp platform, we'll be providing a high-level overview of changes — but we'd like to emphasize that these changes are best experienced first-hand.

Updates

  1. New: A drag & drop storefront builder, create the store of your imaginations without touching a single line of code
  2. Improved: Comprehensive upgrade to the SellApp dashboard, embeds, and checkout
  3. Fixed: All bugs reported by the SellApp community
  4. Pricing: All plans removed, fee rate decreased. We now charge a flat 3% fee per sale. Existing subscriptions will be honored until they expire
  5. Docs: Updated to provide more accurate information throughout, new builder docs added

We are eager to hear your feedback and hope all of these changes will bring you plenty of joy, but more importantly, arm you with the tools to build a lucrative online business.

Happy selling!

Checkout refactor

In today's update, we've released a completely refactored checkout flow. Where we first started with a simple checkout flow that only needed to calculate the price and optionally a coupon code applied, this grew more and more complex with the addition of processor fees, VAT, and more.

While the code worked fine, it wasn't as modular and easy to build on top of as we'd liked. Hence, we decided to completely refactor the checkout flow and payment calculator to be modular, robust, and leave no room for inaccuracies.

This change brings immediate benefits in the form of up to 33% faster checkout flows. Longer term, however, this helps us build innovative ways with which we can leverage the checkout. More on this soon.

Updates

  • Complete refactor of checkout flow
  • Improved orders search to find accurate customer email
  • Shifted support channels from email to live chat (faster responses and clearer overview)
  • Removal of one-time SellApp review email
  • Misc. UI changes across the dashboard

Coming up next

In our next update, we'll be continuing to refactor and improve aspects of the dashboard and storefront. If there is something you would like to see changed, don't hesitate to let us know via live chat. Happy selling!

Revamped analytics

We've continued our efforts of completely revamping aspects of the dashboard. In our latest update, we've focused our efforts on the dashboard chart and underlying database queries.

Visually, the revamped chart comes with a fresh lick of paint with nifty additions that make changes in revenue more discernable. Where the chart previously felt out of place and rushed, it now has some oomph and solidly looks the part on the dashboard.

Under the hood, we've overhauled the way data is aggregated and re-calculated. For you, this means that loading data has become blazing fast (by a factor of ~10 v.s. old implementation) and you can more swiftly switch between timeframes without waiting for seconds while data is re-calculated.

Updates

  • Complete revamp of dashboard UI/UX
  • Improved database queries related to fetching and re-calculating statistics
  • Fix visual bug for PayPal purchases
  • Misc. minor UI changes across the platform

Multi-role support

In the latest update, we've made it possible to add support staff with multiple roles to your store. This helps you add dedicated team members that can access multiple resources, rather than just one.

Imagine you have a staff member that deals with customer support tickets, and a customer is asking for a refund. Previously, this staff member would either be able to access tickets OR orders, so they would not be able to carry out this customer's request.

With today's update, that is now possible. You can add the Ticket role to this staff member's account, as well as the Invoice role, plus whichever other role you expect this staff member to have.

Updates

  • Implemented support for multiple roles
  • Improved platform database queries
  • Complete revamp of customer object and dashboard (thanks to the above change)
  • Upgraded underlying infrastructure

Hello, world!

We've launched this changelog with which you can easily and conveniently browse through platform changes that have gone live since your last visit.

Updates

  • Launched changelog page